What is the process for creating my account?

To create your account and subscribe, simply scan the first QR code found with your Rapid Smart Level Agbot unit. 

Find the quick start guide download guide here

What Information is required to set up my account and subscription?

To set up your account and subscription, you will be asked to provide your business details and credit/debit card information. While no payment will be taken at the time of registration, your subscription renewal payment will be automatically charged to your card after 12 months.

Why do I need a subscription?

A subscription is necessary to activate your Rapid Smart Level Agbot and establish your account. Please note, you will require a subscription for each individual Agbot unit. For example, if you have bought three Agbots, then you require three subscriptions.

What does a subscription include?

It provides access to the cellular networks, Rapid Smart Level Agbot mobile app, future software updates, and text and email alerts. There is no lock-in contract, and subscribers can cancel at any time with 30 days’ notice before the next annual renewal date.

The satellite subscription is free for the first year and thereafter costs $99, including GST per annum per device.

The cellular subscription is free for the first year and thereafter costs $99, including GST per annum per device. 

What is the process for logging in to the AgBot App?

Before attempting to log into the Rapid Smart Level Agbot app, it is important to have an active account You can start your account setup using the first QR code provided in the box. The credentials you create during this process will be used to log in to the app. Therefore, it is recommended to commence your subscription first, before attempting to log in to the Agbot app.

How do I reset my password?

Once you have an active account, you can reset your password directly from the  Rapid Smart Level Agbot app by selecting “Forgot Password”.

What is covered under the AgBot warranty?

The Rapid Smart Level Agbot warranty is from the date of purchase refer to website for further details.

What type of battery is used in the Rapid Smart Level AgBot and how long is its lifespan?

The Rapid Smart Level Agbot is equipped with a primary lithium battery that is designed for long-lasting performance. It has an estimated battery life of 7 years, depending on the frequency of transmission and the deployment conditions.

Has the Rapid Smart Level AgBot received RCM certification?

Yes, the Rapid Smart Level Agbot has been certified for AUS/NZ: RCM.

What is the wireless transmission technology used by the Rapid Smart Level AgBot?

The Rapid Smart Level Agbot utilises an external antenna for wireless transmission, which connects with cellular or micro-satellites for data communication.

How easy is it to activate and install the Rapid Smart Level AgBot?

The Rapid Smart Level Agbot is designed for easy installation and activation. The installation process requires only a few tools, and the activation can be completed with or without Wi-Fi or mobile signal, using an NFC-compatible phone.

What tools do I need to install the AgBot?

The tank will come predrilled, you will only need to feed the sensor into the whole and screw down the bracket holding the Rapid Smart Level Agbot unit

• Mobile phone with NFC capability
• 4 x 12g / 14g screws minimum
• Ladder

What is NFC?

Most smartphones are equipped with NFC, which is a method of wireless data transfer called Near field communication (NFC) that detects and then enables technology to communicate without the need for a Wi-Fi connection or mobile data.

Where is NFC antenna on my phone?

The location of the NFC (Near Field Communication) antenna on a phone can vary depending on the model and manufacturer. Typically, most modern smartphones have the NFC antenna positioned near the back camera, or at the centre of the back of the phone. On some phones, the NFC antenna may be located on the front of the phone, typically near the top. Please consult the Rapid Smart Level Agbot User Guide for more information, or refer to your phone’s user manual, an online search may also provide details of the exact location of the NFC antenna on your phone model.

How do I turn on NFC?

To utilise NFC on your phone, you may need to activate it in your phone’s settings menu, however, most iPhones have NFC activated automatically. NFC is automatically activated for: iPhone 14 (Plus, Pro, Pro Max), 13 (Pro, Pro Max), 12 (Pro, Pro Max), 11 (Pro, Pro Max), XS, XS Max, XR, X. For iPhone 8 (Plus), 7 (Plus) it must be activated. For Android phones, NFC must be activated. The steps may differ depending on your device, most commonly, you can navigate to your phone’s Settings > Connections > NFC and enable it from there.

How do I activate the Rapid Smart Level AgBot?

To activate the Rapid Smart Level Agbot, the Rapid Smart Level Agbot app will step you through the process. During the activation process, make sure that your phone and the Rapid Smart Level Agbot’s NFC reader are in contact and properly aligned. After the successful activation, you will see a blue tick with the message “Device NFC Operation Succeeded” on the app. The process can sometimes take a few minutes depending on signal strength in your area.

Can I activate the Rapid Smart Level AgBot without a Wi-Fi connection or mobile signal?

Yes, it is possible to activate the Rapid Smart Level Agbot without a Wi-Fi connection or mobile signal. The Rapid Smart Level Agbot app has a feature called “Offline Mode”, which allows for activation without a Wi-Fi connection or mobile signal. This feature is useful for installations in remote areas. The activation process can be completed offline, by turning this feature on in the app and the information will be submitted later once “Offline Mode” is disabled in the app and the phone is connected to mobile data or a Wi-Fi network.

Does the device require regular and ongoing maintenance?

The Rapid Smart Level Agbot does not require any regular or ongoing maintenance. However, it may be recommended to periodically update the satellite software on the device using the Rapid Smart Level Agbot app to ensure optimal performance.

Can I use an Rapid Smart Level AgBot in remote areas with low accessibility?

The Rapid Smart Level Agbot device can be used in remote areas with limited accessibility as it uses nano-satellite connectivity, which provides a connection even in the most remote locations.

How does the Rapid Smart Level AgBot communicate with the satellite?

When deciding on a location to install your Rapid Smart Level Agbot it is important to understand how the Rapid Smart Level Agbot operates. The Rapid Smart Level Agbot uses electromagnetic radio waves to communicate with the individual satellites that are part of a nano-satellite constellation. The Rapid Smart Level Agbot antenna facilitates the transmission and reception of these radio waves. The Rapid Smart Level Agbot calculates when these orbiting satellites will be transmitting through the section of sky visible to the Rapid Smart Level Agbot antenna and transmits the messages accordingly.

The Rapid Smart Level Agbot is not in contact with the satellites at all times, data is transmitted when the satellites are in view of the Rapid Smart Level Agbot. Therefore, the Rapid Smart Level Agbot must have a clear line of sight to as much sky as possible, in all directions, to maximise transmission opportunities. Satellite passes below a 30° angle to the horizon have a lower probability of transmission, therefore obstacles within this angle of the Rapid Smart Level Agbot are not preferred but are permissible.

Where should I not install the satellite Rapid Smart Level AgBot?

It is advisable to avoid installing the Rapid Smart Level Agbot in the following areas:

Close to or under tall trees or thick foliage

At the bottom of deep canyons or valleys

Near buildings, walls, or other structures

In a mounted position that may be prone to flooding or submersion

Near sources of RF interference, including high-voltage powerlines, mobile phone towers, or radio towers

Below or near solar panels, weather stations, or any other type of equipment that may share a mounting post/mast with the Rapid Smart Level Agbot.

How can I receive alerts for assets being monitored?

You can set both text and email alerts in the Rapid Smart Level Agbot app for the asset being monitored based on specific thresholds.

Is it possible to include multiple email address for receiving alerts?

Yes, you can add more than one email address by separating each address with a comma. There are no additional fees for adding multiple email addresses.

How do alerts work?

Once one of the predefined thresholds has been breached. e.g., threshold low level is set at 60% and the fill level goes below this, then the Rapid Smart Level Agbot will take this alert and communicate it to the satellite the next time it passes over.

The satellite will send the information to the cloud and then notify you via text or email that a threshold has been breached.

How often will the Rapid Smart Level AgBot take a reading and update the App?

The Rapid Smart Level Agbot satellite model takes four readings per day and updates the cloud data up to four times a day. The Cellular model will send readings up to 24 times per day.

Can I trust my data is secure?

Rapid Smart Level Agbot take data security and privacy very seriously. The cloud platform is designed to meet all relevant security and privacy standards, and Rapid Smart Level Agbot continuously monitor and test it to ensure that your data is safe. If you have any specific concerns or requirements regarding data security, please do not hesitate to contact AgBot.